Terms and Conditions

Use of the Website

To use the Website, according to the present Terms and Conditions, Maroma Beach will provide you a limited, non-transferable, and revocable license to perform legitimate bookings and purchases of our services; this license cannot be used for any other purpose. You must refrain from any speculative, false, or fraudulent booking or purchase. This Website and its content are exclusively property of Maroma Beach and are protected by copyright laws. You cannot copy, reproduce, re-post, upload, modify, transmit, distribute, or, by any means, alter or modify such contents, except in any of the following circumstances:

1. Where you download it to view and print the content within this website or
2. You can download or print the contents of the email sent by Maroma Beach; in any of these circumstances, you must use it solely and exclusively for your personal use.

As a condition to use the website, you establish and ensure that you:

1. Are of legal age.
2. Have the capability to undertake legal obligations.
3. Will use the Website according to its current Terms and Conditions.
4. Will use the website to perform bookings or purchases under your name or the name of a person by whose name you can legally act exclusively.

Booking Policies

The rates published on the Website are valid only on the quoting day and are subject to change without notice. The rates displayed are guaranteed at the moment of total payment reception. All bookings/reservations are subject to availability. The booking/reservation is considered as completed when you are given a confirmation code/number, and the corresponding charge has been applied.

When booking online or through our telephone customer service, you authorize the use of the credit card number that you provide to pay; this action explicitly confirms your knowledge and acceptance of our booking/reservation, payment, waiver, and cancellation policies. All reservation changes are subject to availability and rate re-quote.

You must print your booking/reservation coupon and present it at the given moment to obtain the services booked/reserved.

The current policies also apply to canceling bookings/reservations made in fixed payment plans.

Payment Policy

We accept Visa, MasterCard, and American Express as payment methods. If you prefer to make a wire transfer, contact our phone Customer Service, available 24 hours a day, 365 days a year.

The amount corresponding to the total price of your booking/reservation will be charged immediately to the credit card that you provide. All the rates published in Mexican pesos (MXN) will be charged in Mexican pesos, and all of our rates published in US Dollars (USD) will be charged in US Dollars; as applied from Visa and MasterCard credit cards.

For any transaction with American Express cards, the rates published in US Dollars will be converted to Mexican pesos at the exchange rate applicable on the transaction date. This conversion may cause the amount appearing in your credit card’s statement to appear up to 5% above or below the published price due to the currency exchange conversion. Maroma Beach. is not responsible for such exchange rate fluctuations. By the acceptance of the present policies, you acknowledge the exchange rate variation and agree that the charge made to American Express credit cards is made in Mexican Pesos currency.

Responsability Policy

Viajes Acuáticos Turquesa S.A. DE C.V. is a tour services provider and travel agency (tour operator), that when providing its services, observes and obliges itself strictly to all the legal regulations established by the Turism General Laws, the Federal Consumer Protection Law, and any and all applicable laws and regulations.

Viajes Acuáticos Turquesa S.A. DE C.V. Provides its services as an intermediary agent between the customer and the provider of the goods and services published on the Website.

Viajes Acuáticos Turquesa S.A. DE C.V. sets commercial negotiation within its own quality and service standards, such as, but not limited to, hosting, ground transportation, and air transportation; choosing from among all the providers only those considered as qualified and deemed as the most prestigious in the market.

This means that you, as a customer, authorize Viajes Turquesa del Caribe Mexicano, S.A. de C.V. to act as an intermediary in booking/reserving the different selected services to conform to your touristic package.

Viajes Acuáticos Turquesa S.A. DE C.V. performs mercantile mediation from its operation center in Cancun, Quintana Roo.